Process
We’ll talk through your project (what you want/expect, budget, materials, measurements, timeframe, etc.) and I’ll get you an estimate based on those details.
To secure the job on the schedule and get your materials, you’ll pay a non-refundable 50% deposit. This helps get all your materials and lets me start work.
We’ll finalize any outstanding details.
I’ll make the thing (and we may have some back-and-forthing along the way as needed) and let you know when it’s done.
You’ll pay the balance. I’ll ship/provide the thing.
You’ll get to enjoy it!
FYI, if Poptop Overland is installing the item, I’ll help coordinate any removals/installs with them as necessary and they’ll bill you separately.
Installs / Removals
Van/camper canvas: If you’re local and want Poptop Overland to remove/install, we’ll coordinate accordingly. Note that sometimes older campers/vehicles can end up with issues once we start dismantling the necessary parts - they’ll talk through that with you.
If you’re installing it yourself, either I or the crew at Poptop can provide you with tips on the process.
Boat canvas/other items: I’m happy to install most items, but note that there may be a travel cost associated with that.
Cancellation, Refunds & Issues
A lot of work goes into making custom items. I often spend a fair amount of time talking with clients, emailing, researching, etc. in addition to making the item. So once an estimate is agreed upon and the deposit has been received, we have a commitment and we’re on our way. If you cancel halfway through the job, you’ll forfeit your deposit and may be liable for any time/materials incurred beyond the deposit amount.
When you get the item, please inspect it and if you notice something before you’ve installed it, contact me immediately and we’ll work together to sort it out. If you’re installing it yourself, I can hold no liability for damages incurred to the canvas once it has left me or during your install process.
If I/we’re installing it, I/we take great pains to be careful and clean, and will talk with you post-install about care and things to look out for. You have 14 days after the install to raise issues; beyond that we can make no guarantees.
All that being said, we’re here to help… so if in doubt, reach out.
Changes
Any changes to the project must be made and agreed upon in writing. If the project has started and you request significant changes, please be aware there may be additional labor and/or material costs. However, no changes will be made until you explicitly agree to them.