Process
We’ll talk through your project (what you want/expect, budget, materials, measurements, timeframe, etc.) and I’ll get you an estimate based on those details.
To secure the job on the schedule and get your materials, you’ll pay a non-refundable 50% deposit.
We’ll finalize any outstanding details.
I’ll make the thing (and we may have some back-and-forthing along the way as needed) and let you know when it’s done.
You’ll pay the balance. I’ll ship/provide the thing.
You’ll get to enjoy it!
FYI, if Poptop Overland is installing the item, I’ll coordinate any removals/installs with them as necessary and they’ll bill you separately.
Installs / Removals
Vehicles: If you’re local and want us to remove/install, we’ll coordinate accordingly. Note that sometimes older campers/vehicles can end up with issues
Cancellation & Refunds
A lot of work goes into making custom items. I often spend a fair amount of time talking with clients, emailing, researching, etc. in addition to making the item. So once an estimate is agreed upon and the deposit has been received, we have a commitment and we’re on our way. If you cancel halfway through the job, you’ll forfeit your deposit and may be liable for any time/materials incurred beyond the deposit amount.
If you get the item and there are issues, contact me immediately and we will work together to sort it out. Once it is installed on your vehicle or boat,
Changes
Any changes to the project must be made and agreed upon in writing. If the project has started and you request significant changes, please be aware there may be additional labor and/or material costs. However, no changes will be made until you explicitly agree to them.
Warranties
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.